Application and Account Details
If you use this publication and create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use 22institute.com only with involvement of a parent or guardian. Next reserves the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. We may combine the information you give us with information from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. And from time to time, we make portions of our customer list available to carefully screened companies so that they can contact you with offers and information by mail, telephone, email or otherwise. If you do not want your name and mailing details made available, no longer want to receive a 22 Institute catalogue or wish to alert us to duplicate mailings, please call us on our helpline number or email firstname.lastname@example.org. 22 Institute is committed to respecting your privacy. An electronic copy of each order is held by 22 Institute but will not be accessible to you. All orders will be concluded in the English language. We may also contact you for market research purposes. You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks.
Delivery is free on orders over €100.00 made for orders within European Union. Standard delivery will be despatched within 3 working days, subject to availability of the products you have ordered. Please allow extra days for local holidays, national holidays, weekends and sale time. 22 Institute reserves the right to amend or change the free delivery offer at any time, but we promise to notify customers at least 14 days in advance.
Offer Order Codes
Free Delivery and other offer order codes remain the property of 22 Institute, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.
International orders placed online cannot be returned to a 22 Institute store. You can return any unused items within 15 days of receipt for a full refund (provided the items are in a new and unused condition) via post. Postage must be paid by the sender and will not be refunded by 22 Institute. (This does not affect your statutory rights). All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund or exchange will not be given if the seal is broken unless the item is faulty.
Customs Fees For Non EU Countries
Please note that all shipments to destinations outside of the Slovenia may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your, our customer’s, responsibility. Please refer to your customs department for guidance.
If you do have a complaint please write to 22 Institute, or email email@example.com. 22 Institute welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to. Financial Complaints – Where complaints related to the consumer credit offer are not resolved to the customer’s satisfaction the customer may have the right to refer their complaint, in writing, to the Financial Service, for independent investigation. Details will be provided as appropriate.
The prices quoted are those ruling at the time of production. Due to circumstances beyond our control prices may have to be altered up or down, including any alterations to the rate of value added tax. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within 15 days and is in new, unused condition. All prices shown are cash prices in Euros (€). We reserve the right to accept or reject orders, to refuse applications or with prior written notice to close an account. Prices of goods displayed in and ordered through the Directory may differ from prices in store. We will request payment for the full amount on confirmation of your order.
All orders for products are subject to availability. In the event of supply difficulties we reserve the right to substitute items of equal quality and value. You will be notified of such substitutes when you place your order.
22 Institute designers take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
Credit Card Payments
We are unable to accept credit cards that are due to expire within the next FIVE Days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained.
These Terms and Conditions will be governed by and interpreted in accordance with Slovenian Law. The parties hereby submit to the jurisdiction of the Slovenian Courts. All contracts will be concluded in the English language.